Terms & Conditions

Prices and Payment

All prices are in £ sterling and include UK VAT at the appropriate rate. Delivery charges are not included in the prices quoted. We accept payment by most major credit and debit cards.

Although we show an amount in €uros, once you proceed to sagepay page, the amount will be taken in Pounds Sterling

Personalisation

Please allow 10 working days for personalisation.

We will embroider exactly as keyed. Including case sensitive characters and punctuation.

We cannot accept any returns or exchanges on personalised items.

For questions about a charge that has been made to your credit card or for questions about how to place an order please contact us.  CMc

Cancellation

You have the right to cancel your order within ten working days of delivery (starting the day after you receive the goods) and return them for a full refund. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail.

Customer Service

Any complaints regarding the goods or services supplied should be made to:

Phone: +44 (0)1295 768903

sales@charliemcleod.co.uk

Our Address:

Charlie McLeod
Greatworth Park
Greatworth
Banbury
Oxfordshire
OX17 2HB

You can e-mail, write, telephone or fax us with your complaint. Our normal office hours are 9am - 5.30pm Monday - Friday.

Registration Number: 08811832

VAT Number: GB 185 059 879

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.